When users started receiving their Google Pixel 5 in mid-October, some noticed a small gap between the screen and the smartphone's bezel. Google has verified the possible issue and said that this is a "normal part of the design" and that it does not affect the water resistance that the smartphone has.
A "community expert" said Tuesday afternoon that Google had investigated the affected units and analyzed "factory quality control data".
"…We can confirm that the variation in body-to-screen clearance is a normal part of your Pixel 5's design."
An immediate concern that arose was the impact on the IP68 certification that the smartphone has. The company says that "there is no effect on water and dust resistance or the functionality of your smartphone". That said, he will "work with users on an individual basis to resolve any concerns they may have." The full statement is below:
"We've had the opportunity to investigate customer units and, combined with our factory quality control data, we can confirm that the variation in body-to-screen clearance is a normal part of your Pixel 5's design. water and dust resistance or the functionality of your phone. We will work with customers individually to address any concerns they may have."
Google will donate $5 to anyone who buys the Pixel 5According to user reports, there is variation between Pixel 5 units that exhibit this condition. Some are more pronounced than others, while most smartphones don't seem to be affected. The inside of the device is not visible through the opening, but dust can accumulate in the area.
In most cases, this space appears in the upper left corner, next to the front camera, but not exclusively in that location. These reports also make it seem that this space appears from the moment they take the phone out of the box. If this space appeared after the phone was being used, it would be a big cause for concern.
A video published on Youtube on October 31, revealed that the screen, in addition to the adhesive, is attached to the smartphone's structure by means of five clips. As a result, we have two layers of protection in the attachment of the Pixel 5's screen.
Google Pixel 5 - Opening the Smartphone
However, even in the face of Google's statement that there are no functional problems with Pixel 5 devices displaying random spaces between the screen and the smartphone's body, it is strange that only some models have such a feature.
Maybe at this first moment Google just doesn't want to point out the "problem" as a problem, but by citing "treat each case individually", it indicates that we may be facing a real problem, but that Google will probably replace it if there are bigger problems.
