The "iPhone 11 Display Module Replacement Program for Touch Issues" covers iPhone models manufactured between November 2019 and May 2020, Apple said in an announcement posted on its website.
According to the company, a "small percentage" of iPhone 11 models are affected by the problem, which is caused by a faulty display module. It is unclear how many units are affected or covered by the repair program.
iPhone 11 owners who experience touch issues on their screens can enter their unit's serial number into an automated verification system on Apple's support site. If eligible, Apple or an Apple Authorized Service Provider will replace or repair the device at no charge to you.
Apple notes that other hardware damage that could impede the repair process, such as a cracked screen, needs to be repaired before service. Customers can bear the cost of these initial repairs. Likewise, customers are entitled to a refund if they paid for repair services now covered under the new program.
How to check if your iPhone 11 belongs to this list
Like most Apple service programs, the iPhone 11 plan does not extend standard warranty coverage and covers affected devices for two years after the first retail purchase.
You will be able to access the page through this link and check that your iPhone 11, even if it is now working perfectly, at some point in the future the device may have the problem.
On the page, in addition to checking if your smartphone is eligible for the free repair, you can also check an Apple authorized nearest you or schedule the service.
